On the day, a nurse or health professional at the Queensland Health facility will be in the room with the patient. Before the clinic starts, the nurse will outline what the patient can expect during the consultation and may even take some preliminary patient readings (e.g. blood pressure, heart rate etc.)
Once the videoconference starts, it will be as if the patient, nurse and doctor are sitting in the room together. They can ask each other questions, review history and even see real-time images of a specific area of the patient if required.
Telehealth patients can expect to:
- Receive care in person if they do not wish to have a telehealth appointment.
- Be respected if the patient refuses a telehealth appointment.
- Have a carer, friend, family member or guardian present at the appointment.
- Have the option of having an interpreter, health worker or multicultural worker present if required.
- Always be introduced to everyone in the telehealth appointment and have the right to decide whether the patient wants them involved.
- Choose to end the appointment at any time and ask for an appointment in person.
- Get the equivalent standard of care that the patient would be received in an in-person appointment.
- Receive health care that respects your privacy and confidentiality.
- Receive care from health care providers who are educated and trained to use the telehealth equipment and to conduct telehealth appointments.
When the telehealth appointment is finished, the nurse will complete forms, scripts or other paperwork for the patient and may even organise the next appointment.